The Baramulla Consumer Commission held Physics Wallah guilty of service deficiency for denying NEET course access despite payment, ordering refund of Rs 35,000, Rs 50,000 compensation for academic loss, and Rs 10,000 litigation costs to the affected student
BARAMULLA: The Baramulla District Consumer Disputes Redressal Commission recently found the ed-tech company Physics Wallah Private guilty of deficiency in service and unfair trade practices for not granting a student access to a NEET coaching course despite the payment of the required fee.
A coram consisting of President Peerzada Qousar Hussain and Member Nyla Yaseen ordered Physics Wallah on March 9 to refund the Rs 35,000 fee paid by the student’s parent and to pay an additional Rs 50,000 as compensation for the academic loss suffered by the student. The commission also mandated Physics Wallah to cover Rs 10,000 in litigation costs.
This decision arose from a complaint filed by Irshad Rashid Dand, a resident of Sopore. The complainant reported that he had enrolled his son in the NEET-2027 course titled “Pathshala 11th NEET Batch Code ANTIMA” through Physics Wallah’s Pathshala center in Sopore, Baramulla district.
The complainant made two payments totaling Rs 35,000, Rs 5,000 on April 14, 2025, and Rs 30,000 on April 25, 2025 for the course. Nevertheless, despite multiple follow-ups with Physics Wallah’s representatives, the student was not given batch access or allowed to participate in the course, according to the complaint.
The complainant noted that he personally visited the center’s coordinator multiple times, but the issue persisted with only assurances given. He also sent a written request for a refund of the total amount paid, but received no response.
Additionally, the complainant highlighted that an incorrect address was provided on the receipt. He asserted that the failure to deliver the promised services led to academic loss for his son and mental distress for the family, prompting him to seek relief from the consumer commission.
Despite being notified, Physics Wallah did not appear before the commission or file any response, leading the forum to resolve the case without hearing from the institute.
Furthermore, the complainant mentioned that after being served notice of the consumer case, Physics Wallah began sending SMS and WhatsApp messages claiming the student was absent and requesting the second installment of fees, even though the student had never received access to the course.
Upon reviewing the evidence, the consumer commission concluded that Physics Wallah had accepted the fee yet failed to provide course access, a duty it was obligated to fulfill. The commission ruled that such behavior constitutes a clear deficiency in service and reiterated that retaining fees without delivering services is unacceptable and represents an unfair trade practice.
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