A District Consumer Commission directed FirstCry to compensate a customer after finding that it arbitrarily cancelled an order, withheld payment, and labelled the customer a “fraud user” without inquiry or due process. The Commission ordered refund with interest and compensation for mental distress.
The Mumbai Consumer Commission found Flipkart and Thomson TV guilty of selling a defective television and failing to address the customer’s complaints. The commission ruled that both companies are jointly responsible, ordering a full refund of Rs 13,999, compensation for mental distress, and covering litigation costs, collectively amounting to Rs 20,000.