A bus bought for Rs 16 lakh began overheating within about two months, and its engine seized. The Belagavi Consumer Commission has now ordered Force Motors and its dealer to replace the bus or else refund Rs 15 lakh with interest. Belagavi: Partly allowing the complaint of a driver whose newly bought Force Motors Citiline […]
The Delhi Consumer Commission has held SBI Cards and Payment Services liable for two unauthorised credit card transactions, finding it failed to discharge the burden of proving customer negligence, and has directed a refund of Rs 15,000 with 7% interest and Rs 10,000 compensation.
The District Consumer Commission, Kaithal, held ICICI Bank guilty of deficiency in service for freezing a customer’s account without sufficient proof of fraud. The Commission found no valid legal basis for the lien and ordered relief in favour of the account holder.
The Pathanamthitta Consumer Commission directed KSBC to compensate a customer for charging more than the printed MRP on a beer bottle. Holding the practice to be an unfair trade practice and deficiency in service under the Consumer Protection Act, the Commission awarded refund, compensation, and costs totaling Rs 25,000.
The Puducherry Consumer Commission held a restaurant guilty of deficiency in service after a customer found a dead fly in a plate of biryani. The Commission ordered compensation for mental distress and directed the restaurant to provide ten plates of fresh Hyderabadi chicken biryani free of cost.
A Delhi consumer commission held India Cakes Private Limited guilty of service deficiency for failing to deliver a birthday cake for a woman’s grandmother. It also noted the company refused a refund, falsely claiming a previously attempted delivery.
The District Consumer Commission at Bhojpur Ara held North Central Railway and the Railway Board liable for deficiency in service after passengers with confirmed berths were forced to travel standing, directing refund with interest, compensation of Rs 20,000 and litigation expenses of Rs 15,000.
The Punjab State Consumer Disputes Redressal Commission held Domino’s Pizza India and Jubilant FoodWorks Limited liable for serving an “unhygienic food item” after a customer allegedly found a dead bee in pizza, while reducing compensation from Rs 1 lakh to Rs 10,000.
The District Consumer Disputes Redressal Commission-VIII (Central), Delhi held Capricorn Transport Services liable for deficiency in service after a hired bus broke down and delayed a marriage Barat. The court awarded Rs.50,000 compensation for the inconvenience caused.
The District Consumer Disputes Redressal Commission (East), Delhi held Star Health and Allied Insurance Co. Ltd. liable for deficiency in service after wrongly rejecting Anuradha Narang’s health insurance claim, ruling that incidental diagnoses cannot justify denial when treatment was for a covered illness.
