The District Consumer Commission, Kaithal, held ICICI Bank guilty of deficiency in service for freezing a customer’s account without sufficient proof of fraud. The Commission found no valid legal basis for the lien and ordered relief in favour of the account holder.
The Pathanamthitta Consumer Commission directed KSBC to compensate a customer for charging more than the printed MRP on a beer bottle. Holding the practice to be an unfair trade practice and deficiency in service under the Consumer Protection Act, the Commission awarded refund, compensation, and costs totaling Rs 25,000.
The District Consumer Disputes Redressal Commission (East), Delhi held Star Health and Allied Insurance Co. Ltd. liable for deficiency in service after wrongly rejecting Anuradha Narang’s health insurance claim, ruling that incidental diagnoses cannot justify denial when treatment was for a covered illness.
The Mumbai Consumer Commission found Flipkart and Thomson TV guilty of selling a defective television and failing to address the customer’s complaints. The commission ruled that both companies are jointly responsible, ordering a full refund of Rs 13,999, compensation for mental distress, and covering litigation costs, collectively amounting to Rs 20,000.