The District Consumer Commission at Bhojpur Ara held North Central Railway and the Railway Board liable for deficiency in service after passengers with confirmed berths were forced to travel standing, directing refund with interest, compensation of Rs 20,000 and litigation expenses of Rs 15,000.
A Kerala Consumer Court has ordered Southern Railway to pay Rs 52,500 to five passengers who missed their temple pilgrimage due to a train delay. The court criticized the Railway’s service and emphasized the need for public transport improvements. The delay was not justified, and the passengers deserved compensation for their distress.
