A District Consumer Commission directed FirstCry to compensate a customer after finding that it arbitrarily cancelled an order, withheld payment, and labelled the customer a “fraud user” without inquiry or due process. The Commission ordered refund with interest and compensation for mental distress.
The District Consumer Disputes Redressal Commission (East), Delhi held Star Health and Allied Insurance Co. Ltd. liable for deficiency in service after wrongly rejecting Anuradha Narang’s health insurance claim, ruling that incidental diagnoses cannot justify denial when treatment was for a covered illness.
The Delhi Government informed the High Court that officials of the State and District Consumer Commissions will remain in their positions until new appointments are made, following a Public Interest Litigation by Sardar RP Singh. The Bench emphasized the need for operational commissions and adherence to Supreme Court guidelines to prevent vacancies.
