Mumbai Consumer Court slams SpiceJet for “negligent behaviour” and “deficient service” after travel error caused mental and financial distress.
Mumbai: Today, on June 22, in a recent judgment, the District Consumer Disputes Redressal Commission (Mumbai Suburban) has directed SpiceJet airline to pay Rs 25,000 as compensation to a senior citizen for issuing wrong tickets while rescheduling his flight in 2020.
The Commission ruled that the airline’s actions caused both mental stress and financial loss to the passenger and amounted to
“deficient service and negligent behaviour.”
The passenger, a senior citizen, had faced trouble during his travel when the airline issued incorrect tickets while changing his flight schedule.
This error not only caused inconvenience and delay but also led to mental harassment and monetary hardship.
The Commission, in its order dated June 17, stated that the budget airline was at fault for its mistake and must take responsibility for its failure to deliver proper service to the passenger.
“The opposite party has issued incorrect air tickets to the complainant, a senior citizen, while rerouting his journey,”
said the Commission.
“Due to such error, the complainant has suffered monetarily and mentally.”
The Commission further observed that the act of SpiceJet amounted to carelessness and that the airline did not act as per the expectations of service owed to its customers.
“This is a clear case of deficiency in service and negligent behaviour by the opposite party,”
it said.
“It caused unnecessary mental harassment to the complainant.”
According to the complaint, the incident took place in 2020 when the senior citizen approached SpiceJet for rerouting his journey.
However, instead of making proper changes to the tickets, the airline made errors which disrupted his travel plans.
Despite bringing the issue to their notice, the airline allegedly did not resolve the matter promptly or compensate the passenger.
The Commission acknowledged the mental and financial difficulties the complainant had to face due to the ticketing mistake and ordered the airline to compensate him.
The order mentioned,
“The opposite party is directed to pay Rs 25,000 to the complainant for the inconvenience, mental agony and financial loss suffered,”
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