The District Consumer Commission, New Delhi, held IRCTC guilty of serving unhygienic food after a passenger found a dead worm in Veg Biryani on the Poorva Express. The Commission said IRCTC is “expected to maintain standards” and awarded Rs 25,000 as compensation.
The Mumbai Consumer Court has ruled against SpiceJet for negligent behavior, ordering the airline to pay Rs 25,000 to a senior citizen. The airline issued incorrect tickets during flight rescheduling in 2020, causing mental distress and financial loss to the passenger. The case highlights the legal responsibility of service providers.