The Jalandhar Consumer Commission directed a restaurant to pay Rs 15,000 compensation to a lawyer after finding that a mandatory service charge of Rs 151.53 was added without consent. The forum held that such automatic charges amount to an unfair trade practice.
The Puducherry Consumer Commission held a restaurant guilty of deficiency in service after a customer found a dead fly in a plate of biryani. The Commission ordered compensation for mental distress and directed the restaurant to provide ten plates of fresh Hyderabadi chicken biryani free of cost.
