The District Consumer Commission, New Delhi, held IRCTC guilty of serving unhygienic food after a passenger found a dead worm in Veg Biryani on the Poorva Express. The Commission said IRCTC is “expected to maintain standards” and awarded Rs 25,000 as compensation.
The Supreme Court of India has mandated prompt corrective actions regarding severe management failures in catering stalls at Mumbai’s Chhatrapati Shivaji Terminus, as highlighted in a Central Vigilance Commission report. The Railways must assess the report and implement necessary reforms within specified timelines, addressing identified administrative negligence and enhancing service quality.
The Supreme Court emphasized that the railways are a key part of the country’s infrastructure, and any attempts to disrupt the ticketing system must be firmly stopped. Highlighting the importance of a smooth and secure system, the court urged strong measures to prevent such threats. The railways play a crucial role in connecting the nation and supporting its economy. Safeguarding its ticketing system is vital to ensuring efficiency and public trust.
The District Consumer Disputes Redressal Commission (DCDRC) in Dharamshala, Himachal Pradesh recently directed Indian Railway Catering and Tourism Corporation Limited (IRCTC) and its licensed contractor to pay Rs 22,500 to a man for poor facilities at an IRCTC Executive Lounge in New Delhi Railway Station (NDLS).
