The District Consumer Commission-II, South Delhi ordered Malaysia Airlines to refund Rs 65,802 with interest for cancelled COVID-era tickets. MakeMyTrip was penalised for deficient service and misleading assurances after the consumer was shuttled between both companies for refunds.
The Mumbai Consumer Court has ruled against SpiceJet for negligent behavior, ordering the airline to pay Rs 25,000 to a senior citizen. The airline issued incorrect tickets during flight rescheduling in 2020, causing mental distress and financial loss to the passenger. The case highlights the legal responsibility of service providers.
