A District Consumer Commission directed FirstCry to compensate a customer after finding that it arbitrarily cancelled an order, withheld payment, and labelled the customer a “fraud user” without inquiry or due process. The Commission ordered refund with interest and compensation for mental distress.
The Consumer Court ruled in favor of a customer in a dispute against Ajio.com, an e-commerce platform, for failing to deliver ordered items, causing mental distress. The court ordered Ajio.com to refund the customer, compensate for distress, and cover litigation expenses, highlighting the importance of customer protection and prompt issue resolution in e-commerce.
