The Darjeeling District Consumer Commission has directed Amazon Seller Services and a seller to pay Rs 4.68 lakh compensation to a customer over delivery of the wrong camera model. The ruling highlights e-commerce platform liability and questions the intermediary defence used by online marketplaces.
The Jalandhar Consumer Commission directed a restaurant to pay Rs 15,000 compensation to a lawyer after finding that a mandatory service charge of Rs 151.53 was added without consent. The forum held that such automatic charges amount to an unfair trade practice.
The Puducherry Consumer Commission held a restaurant guilty of deficiency in service after a customer found a dead fly in a plate of biryani. The Commission ordered compensation for mental distress and directed the restaurant to provide ten plates of fresh Hyderabadi chicken biryani free of cost.
The Punjab State Consumer Disputes Redressal Commission held Domino’s Pizza India and Jubilant FoodWorks Limited liable for serving an “unhygienic food item” after a customer allegedly found a dead bee in pizza, while reducing compensation from Rs 1 lakh to Rs 10,000.
The Hyderabad consumer commission has ruled in favor of a customer, directing Toyota to compensate and refund Rs. 50.57 lakh for an undelivered vehicle, criticizing the company’s failure to address the fraud. This case reflects a broader trend of consumer grievances against automotive manufacturers, as illustrated by similar incidents involving Ducati and Hyundai.
