The Pathanamthitta Consumer Commission directed KSBC to compensate a customer for charging more than the printed MRP on a beer bottle. Holding the practice to be an unfair trade practice and deficiency in service under the Consumer Protection Act, the Commission awarded refund, compensation, and costs totaling Rs 25,000.
A District Consumer Commission directed FirstCry to compensate a customer after finding that it arbitrarily cancelled an order, withheld payment, and labelled the customer a “fraud user” without inquiry or due process. The Commission ordered refund with interest and compensation for mental distress.