The Supreme Court ruled that homebuyers can approach consumer forums for compensation over delayed possession even after taking flat possession. The Court set aside the NCDRC order and held that arbitration clauses cannot prevent buyers from seeking remedies against real estate developers for deficient services.
The Darjeeling District Consumer Commission has directed Amazon Seller Services and a seller to pay Rs 4.68 lakh compensation to a customer over delivery of the wrong camera model. The ruling highlights e-commerce platform liability and questions the intermediary defence used by online marketplaces.
The Pathanamthitta Consumer Commission directed KSBC to compensate a customer for charging more than the printed MRP on a beer bottle. Holding the practice to be an unfair trade practice and deficiency in service under the Consumer Protection Act, the Commission awarded refund, compensation, and costs totaling Rs 25,000.
A District Consumer Commission directed FirstCry to compensate a customer after finding that it arbitrarily cancelled an order, withheld payment, and labelled the customer a “fraud user” without inquiry or due process. The Commission ordered refund with interest and compensation for mental distress.
