The Central Consumer Protection Authority fined China Gate Restaurant Private Limited Rs 50,000 for adding service charges by default at its Bora Bora outlets in Mumbai. The CCPA held the practice illegal and ordered the restaurant to change its billing system and ensure proper consumer grievance redressal.
The Uttar Pradesh State Consumer Disputes Redressal Commission ruled that WhatsApp can be sued in Indian consumer courts, as its services impact Indian users. This decision overturned a previous dismissal, affirming that WhatsApp, as a service provider, falls under Indian consumer laws. The commission directed the district forum to register and resolve a complaint from Amitabh Thakur within 90 days.
