Insurance Companies Cannot Deny Valid Claims by Wrongly Using Exclusion Clauses: District Commission Slams Insurer for Deficiency in Service

The District Consumer Disputes Redressal Commission (East), Delhi held Star Health and Allied Insurance Co. Ltd. liable for deficiency in service after wrongly rejecting Anuradha Narang’s health insurance claim, ruling that incidental diagnoses cannot justify denial when treatment was for a covered illness.

Failure to Provide Mandatory Facilities Is ‘Deficiency in Service: Delhi Consumer Court Orders Air India to Pay Rs.1.5 Lakh

The New Delhi District Consumer Commission ordered Air India to pay Rs 1.5 lakh compensation for service deficiencies on a long-haul international flight. Passengers cited broken seats, faulty entertainment, unhygienic washrooms, substandard food, and unresponsive cabin crew.