The Jalandhar Consumer Commission directed a restaurant to pay Rs 15,000 compensation to a lawyer after finding that a mandatory service charge of Rs 151.53 was added without consent. The forum held that such automatic charges amount to an unfair trade practice.
A District Consumer Commission directed FirstCry to compensate a customer after finding that it arbitrarily cancelled an order, withheld payment, and labelled the customer a “fraud user” without inquiry or due process. The Commission ordered refund with interest and compensation for mental distress.
The District Consumer Disputes Redressal Commission (East), Delhi held Star Health and Allied Insurance Co. Ltd. liable for deficiency in service after wrongly rejecting Anuradha Narang’s health insurance claim, ruling that incidental diagnoses cannot justify denial when treatment was for a covered illness.