Today, On 28th March, The Delhi High Court ruled that service charges on food bills are voluntary and cannot be imposed mandatorily by restaurants. The court emphasized that customers have the right to choose whether to pay the charge. It rejected any practice of forcing diners to bear additional costs. This decision reinforces consumer rights in the hospitality sector.
Ola Electric received a show-cause notice from the Central Consumer Protection Authority (CCPA) on October 7 due to numerous consumer complaints, primarily about service delays and vehicle defects. The company has 15 days to respond and address these grievances, facing heightened scrutiny over its service practices and product reliability.