The Competition Commission of India has taken cognizance of complaints against IndiGo following widespread flight delays and cancellations across several routes. The watchdog found competition law concerns at the preliminary stage and decided to proceed further under the Competition Act, 2002.
The Competition Commission of India (CCI) has taken note of a complaint filed against IndiGo Airlines over the recent flight disruptions reported across several routes in India. The competition regulator confirmed that it has formally acknowledged the information placed before it and has decided to take the matter forward under the law.
In an official press release issued on December 18, the CCI stated that after an “initial assessment of the material placed before it”, the Commission found sufficient grounds to proceed further in accordance with the Competition Act, 2002.
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This means the regulator believes the complaint raises serious competition law issues that require deeper examination at the preliminary stage.
The CCI’s action comes at a time when air passengers across the country have been facing major inconvenience due to frequent delays, flight cancellations and last-minute rescheduling, especially during the peak travel season.
These disruptions have affected several domestic routes and have led to widespread complaints from travellers.
According to available information, the disruptions have been caused by a combination of reasons, including operational limitations, heavy air traffic congestion, bad weather conditions and shortage of aircraft.
These factors together have significantly disturbed airline schedules, causing inconvenience and financial loss to passengers.
Although the CCI has not revealed the identity of the person or entity that filed the complaint, it has made it clear that the information raised competition-related concerns serious enough to justify further proceedings.
The regulator has also not clarified whether the allegations involve “abuse of dominance, unfair conditions imposed on passengers, or other anti-competitive conduct”.
IndiGo Airlines, which currently holds the largest share of India’s domestic aviation market, has been at the centre of these passenger complaints.
During the recent phase of disruptions, many travellers have alleged long waiting hours, poor communication from the airline, lack of timely updates, and difficulties in securing refunds or alternative flight arrangements.
The matter is now expected to be listed for further consideration in April 2026, as per sources familiar with the development.
Separately, the Delhi High Court has also been monitoring developments in the aviation sector. In a recent case, the High Court sought a response from the Directorate General of Civil Aviation (DGCA) on a contempt petition filed by the Federation of Indian Pilots (FIP) and the Indian Pilots Guild.
The pilot bodies have alleged that the DGCA granted extensions and relaxations to airline operators and approved fatigue management schemes that were not in line with the Civil Aviation Requirement (CAR) 2024 framework.
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In another related matter, the Delhi High Court is also examining the ongoing IndiGo crisis. During a hearing held on December 10, the Court directed IndiGo to ensure that affected passengers are paid appropriate compensation for the inconvenience caused due to flight delays and cancellations.
With regulatory scrutiny increasing from both the competition watchdog and the judiciary, the IndiGo disruption issue is likely to remain under close legal and public watch in the coming months.
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