Consumer Court Penalizes IRCTC Over Poor Amenities At New Delhi Railway Station: “Executive Lounges Must Reflect National Pride, Not Deficiency”

The District Consumer Disputes Redressal Commission (DCDRC) in Dharamshala, Himachal Pradesh recently directed Indian Railway Catering and Tourism Corporation Limited (IRCTC) and its licensed contractor to pay Rs 22,500 to a man for poor facilities at an IRCTC Executive Lounge in New Delhi Railway Station (NDLS).