OYO was ordered to refund ₹3,461 to Advocate Vibhor Aggarwal for a denied hotel stay. The consumer forum also instructed OYO to pay ₹25,000 in damages and ₹11,000 in litigation expenses. The hotel’s failure to honor a confirmed booking led to the ruling, with the forum asserting Aggarwal’s claims and rejecting OYO’s defenses.
