The Consumer Court in Bengaluru penalized Flipkart for delivering a different product as a replacement, disregarding its argument as a mere intermediary. The court upheld the responsibility of Flipkart in ensuring proper service and product delivery, ordering a refund of approximately Rs.13,799 and additional compensation of Rs.10,000 to the affected customer.
Monday(on 22nd April),The West Bengal State Consumer Commission fined a retailer Rs.30,000 for selling counterfeit whey protein on Flipkart and ordered a Rs.6,524 refund to the buyer. The retailer failed to contest the claim, and evidence clearly established the sale of a counterfeit product. This ruling emphasizes the importance of prioritizing product authenticity and consumer rights in e-commerce.
The Consumer Disputes Redressal Commission fined Flipkart, OnePlus, and a retailer Rs 30,000 for selling a used phone as new. They were also ordered to refund the complainant and pay additional compensation for unfair trade practices and negligence. The Commission criticized their indifference towards customer grievances and instructed them to cease such practices.
