The Supreme Court has upheld the validity of the Consumer Protection Act, 2019 provisions, ruling that pecuniary jurisdiction must be based on the actual amount paid for goods or services, not the compensation claimed.
The Uttar Pradesh State Consumer Disputes Redressal Commission ruled that WhatsApp can be sued in Indian consumer courts, as its services impact Indian users. This decision overturned a previous dismissal, affirming that WhatsApp, as a service provider, falls under Indian consumer laws. The commission directed the district forum to register and resolve a complaint from Amitabh Thakur within 90 days.
