The Consumer Protection Act of 2019, replacing the 1986 law, focuses on contemporary consumer issues in India. It defines consumers and outlines the role of consumer forums, emphasizes the avenues for filing complaints, the process, and the timeline for resolution.
![[ NCDRC Practice Direction] Introduced a Hybrid mode for Hearings Starting From April 15](https://i0.wp.com/lawchakra.in/wp-content/uploads/2024/04/MicrosoftTeams-image-27.png?resize=447%2C367&ssl=1)
The NCDRC has introduced a hybrid mode for hearings starting from April 15, allowing both physical appearances and video conferencing. This pilot project aims to streamline dispute resolution and make it more accessible for consumers. The NCDRC has released standard operating procedures to govern virtual proceedings, representing a significant step towards enhancing consumer access to justice.
